Below are some frequently asked questions regarding the FN Cash program. Click on the question to view the answer.
About Us
What does the "FN" in FN Cash stand for?
The "FN" stands for Fleshlight Network, a collection of web sites that sell the Fleshlight®, the #1-selling male sex toy in the world, as well as other popular adult toys.
Which websites are included in the Fleshlight Network?
Interactive Life Forms, Inc., or ILF, Inc., is the parent company of Fleshlight and all other sites in the Fleshlight Network. Interactive Life Forms, Inc. was formed in 1997. The owner of ILF, Inc. and inventor of the Fleshlight is a former Los Angeles police officer. More than a decade ago, the inventor's wife became pregnant with twins. Doctors warned that there was a potential for the pregnancy to become complicated and advised that the couple should refrain from intercourse for the duration of the pregnancy. Partly due to his experience as a police officer, being witness to the abusive sexual behavior or men, and out of a desire to remain faithful to his wife during the pregnancy, the inventor of the Fleshlight sought to produce a product which would meet his sexual needs and provide all men with a healthy alternative to expressing themselves sexually in such a way which would put themselves or others at risk. After years of development and investing more than a million dollars, the patented Real Feel Super Skin™ was born. To date, more than one million Fleshlights have been sold to men all over the world.
What makes the Fleshlight unique?
The Fleshlight stands out among its competitors for a number of reasons. Our patented material, Real Feel Super Skin™, surpasses all of its competition as the most realistic and durable material on the market. The Fleshlight Case, covered by United States patent number 5,782,818, serves a number of unique functions, including providing a discreet method of storage for the Fleshlight Masturbation Sleeve, enhances the sensation of the Fleshlight Masturbation Sleeve, creates suction during use and assists in keeping things clean during and after use. Finally, the Fleshlight Masturbation Sleeve is designed for long-term use amidst a myriad of products designed for single use. The material maintains its shape and texture and does not deteriorate over time. If used properly, the Fleshlight can last for years of regular use.
Why should I promote FNCash?
The sites and products related to FNCash are the perfect compliment to your current marketing efforts. The Fleshlight does not compete with adult content but provides your visitors with a quality product which can be enjoyed in conjunction with your content. With the recent release of FleshJack.com and FleshlightGirls.com, there are even more opportunities to include our sites and products as cross-marketing promotions designed to take full advantage of your traffic. Furthermore, Fleshlight and Interactive Life Forms, Inc. has been providing our customers with quality products and services for more than a decade which means you can rest assured that your visitors will be treated with the utmost respect and receive only the highest quality sex toys from a name they can trust.
Fleshlight Cash Affiliates
I was a Fleshlight Cash affiliate. Will my account be transferred to FN Cash?
Yes, all active affiliates that are signed up to Fleshlight Cash prior to the launch of FN Cash will have their accounts imported into FNCash. You will not need to sign up at FNCash to begin using the new system. However, you will need to update your passwords, as we can't transfer those over from NATS. Your stats from Fleshlight Cash will not be available once you confirm your login details for FNCash, but the Fleshlight Cash interface will continue to be available.
Will I have to update all of my links?
Yes. In order to get credit for a sale in FNCash you will have to update your links to use the new system. NATS links will continue to work until we stop supporting NATS (scheduled for June of 2008) and clicks/sales generated via NATS linking codes will continue to be visible in the Fleshlight Cash interface. You will need to update your link codes for FNCash before you can begin reviewing your statistics in the FNCash interface.
Will my account at FleshlightCash continue to be available for review?
You will be able to continue your use of Fleshlight Cash until June of 2008. This should provide ample time to update all of your links. Once we stop supporting Fleshlight Cash, we will provide an interface for you to view historical data.
Why did you develop FNCash? I like NATS!
The decision to move away from NATS was based on the fact that NATS was developed primarily for membership based programs. We feel that our affiliates are not receiving all the information they require to fully promote our programs. FNCash offers information not available via NATS, like order status, products purchased, geographic information for each sale and data on the referral link responsible for each sale. Creating a custom program like FNCash offers our developers an opportunity to create program-specific tools and statistics which will make our affiliates more effective.
Do I have to move to FNCash?
Yes. All affiliates will need to migrate to FNCash no later than June of 2008.
I was an affiliate before Fleshlight Cash. What about my legacy link code structure?
If you are currently using a linking structure based on the affiliate program for Fleshlight which preceded the implementation of NATS, your links will continue to be tracked through Fleshlight Cash. However, once we discontinue support for Fleshlight Cash, you will need to update your linking structure to conform with FNCash in order to receive commissions for sales generated and to track your campaign's performance.
How It Works
What method do you use to track clicks?
We track clicks through cookies stored on the visitor's computer which help us to identify the origin of the sale. When a surfer visits your website and clicks on a link which sends them to one of the sites in our network a cookie is stored on their computer which identifies the affiliate as having referred the visitor. This cookie does not expire for 60 days. If during that period of time, the visitor successfully purchases products available on our sites, the affiliate receives credit for the sale and earns a 30% commission on the value of the products purchased.
When do I receive credit for a sale?
Unlike membership programs, a purchase is considered complete not when it is submitted but when it actually ships to the customer. Affiliates do not receive credit for sales generated unless the sale is successful and the products purchased ship to the recipient. For instance, a visitor might submit an order but their credit card could be declined or they might opt to send payment in the mail rather than supply a credit card at all. Submitted orders are automatically updated by our system and move through a series of status levels prior to being shipped. New orders are "pending" until payment is received. Once payment is verified they move to "processing" while staff in our distribution center work to fulfill the order. Finally, once the order is filled and scanned, it moves to "completed" status and the affiliate receives credit for the sale. You might also see orders in "declined" status, which implies that payment could not be processed, "cancelled" status, which implies that the customer contacted our staff and cancelled their order, or "pending" status, which implies that we are waiting for payment from the customer.
What does each of the status levels for an order mean?
Here is a list of different Order Status levels for your review:
Pending - The order has been submitted but payment has not been received or, in the case of an online check, the payment is being processed.
Declined - The order has been submitted but payment was not processed successfully.
Cancelled - The order was submitted but was cancelled per the request of the customer.
Error - The order has been received and payment was processed successfully, but there was an error during the shipping process. These issues are typically resolved in 24-48 hours.
Payment Received - All received orders which are processed successfully are updated to this status prior to moving on to Processing.
Processing - Payment has been processed successfully and the order is in our fulfillment center being prepared for departure.
Completed - The order has been prepared by our shipping staff and is considered complete. Commissions are applied to your affiliate account at this time.
CSR Hold - This status is employed by our customer service staff in the event that there are issues with the order which require additional attention. These issues are typically resolved in 24-48 hours.
Why are orders submitted on weekends typically not updated to "Completed" until Monday?
Affiliates receive commissions for shipped or "Completed" orders. Our fulfillment center is closed on the weekends; therefore, orders submitted over the weekend remain in Processing status until the following Monday.
What if a customer returns an order, refurses it at point of shipment, or files a chargeback?
Should an order, which you've already received credit for generating, be returned to our facility for a refund, your commission will be reversed. Likewise for an order which was charged back by the customer (assuming we were not able to reverse the chargeback).
What's the average sale amount?
Our average sale amount, including shipping, is between $80.00 and $90.00 USD.
Will I receive credit for subsequent sales from a customer I refer?
As long as the visitor continues to carry your cookie and the subsequent sale occurs during the 60-day period, you will receive credit for the sale. We are developing a system where, if a customer creates an account on any of our sites, your affiliate code will be included on the account in order to ensure that you'll receive credit for all subsequent sales regardless of whether or not the original cookie has expired.
Why is my commission less than 30% of the total sale amount?
We do not offer commissions on the shipping fees paid by the customer. You'll receive commissions on the total product value only.
Statistics
How do I check my stats? What stats are available for review?
You must have an active affiliate account at FNCash.com and be sending traffic using your FNCash link code structure to review your stats. Login to your account at www.FNCash.com/login.php and click on the "Stats" tab in the page header. You'll have access to two tabs: Conversion Stats and Referrer Stats.
Conversion Stats
You can segment and view your stats by website, campaign and date range. You are able to view each date separately for the selected date range and obtain information regarding the number of raw and unique hits generated via your account, the number of placed versus shipped orders, the conversion ratio and the total commission earned. If you have pending or completed orders, you can click on the arrow next to the date in reference and view detailed information regarding those orders, including the order ID, the location (city/state/country) of the purchaser, the payment method, the order's status, the associated campaign, the total amount of the order and the amount of the commission due (for "Completed" orders). By rolling your mouse cursor over the pending or completed order, you'll also be able to view the products purchased and the referral link responsible for the sale.
Referrer Stats
The Referrer Stats view is similar to the Conversion Stats; however, when you click the arrow next to a particular date, you're able to view a full list of referring URLs (clickable), the number of unique visits from the URL, the number of orders placed from that URL and the ratio of orders placed to unique visits.
Where can I find a list of referring URLs for my campaigns?
You must have an active affiliate account at FNCash.com and be sending traffic using your FNCash link code structure to review your stats. Login to your account at www.FNCash.com/login.php and click on the "Stats" tab in the page header. Click on the "Referrer Stats" tab and segment your stats by website, campaign and date range. When you click the arrow next to a particular date, you're able to view a full list of referring URLs (clickable), the number of unique visits from the URL, the number of orders placed from that URL and the ratio of orders placed to unique visits.
Link Codes
How do I create links using my affiliate code?
You must have an active affiliate account at FNCash.com and be sending traffic to review your stats. Login to your account at www.FNCash.com/login.php and click on the "Link Codes" tab in the page header. You can select the site you wish to promote using the drop down arrow. We have provided a list of "standard" landing pages which include your link code to choose from which use the campaign identifier "Default" but you also have the option of creating custom landing pages and campaigns. Simply click on the "Custom Link Codes" tab, name the link you wish to create, choose the URL you wish to use as a landing page from the list of available URLs and either select or create a new campaign for your link.
How do I create custom links using my affiliate code for a campaign?
You must have an active affiliate account at FNCash.com and be sending traffic to review your stats. Login to your account at www.FNCash.com/login.php and click on the "Link Codes" tab in the page header. Click on the "Custom Link Codes" tab, name the link you wish to create, choose the URL you wish to use as a landing page from the list available and select the campaign you'd like to use from the drop down arrow under "Campaign."
How do I link to one of the preset landing pages?
Login to your account at www.FNCash.com/login.php and click on the "Link Codes" tab in the page header. Be sure that you're viewing the tab titled "Standard Link Codes." You may copy/paste the URL provided next to the landing page of your choosing - your affiliate code is already included in the URL.
Can I create link codes manually?
No. All links must be created under your account at FNCash. FNCash will not be able to track link codes which are not created using the interface.
I only see the link code (link=xxx) in the URL. Where is my affiliate code or the campaign code?
All of the related information, including the affiliate code and the campaign code, is combined in the single link variable. Therefore, all links must be created in FNCash. This is designed to keep the URL simple and to prevent tampering with affiliate links.
Promo Tools
What marketing tools are available to me?
Currently, you'll have access to a variety of banners, both static and animated, in a wide range of sizes designed to fit your needs. If you have something specific in mind but can't find an existing banner that will suit your traffic, please contact us via email and request a custom banner, including any relevant information which might assist us in servicing your request. Over the course of the coming weeks and months, there are plans to provide custom landing pages, full- and half-page advertisements, gallery pages and video and photo sets for marketing our program. Check back often for the most recent updates.
Can I market your program and websites via email?
Please refer to our terms and conditions (http://fncash.com/terms.php) to learn more about marketing methods which are prohibited. From our terms on the subject of email marketing:
"We will not tolerate any form of spamming or advertisements from spyware, adware, or parasiteware techniques. Your account will be terminated without notice if we conclude you have engaged in any form of mass electronic mail solicitations, news group, IRC, forum, and blog postings, all forms of cookie stuffing (ie iframes, obfuscation via a redirect, misleading JavaScript comments, CLICK loading in IMG tags, etc), or if we conclude you are involved in any spyware advertising techniques. All funds due to you under the terms of this Agreement will be forfeited as partial damages for violation of the terms of this Agreement. THIS PROHIBITION APPLIES EVEN TO DOUBLE OPT-IN E-MAILS; NO BULK E-MAILINGS OF ANY KIND ARE PERMITTED."
Payment
What is the name of the company that issues my payment?
All payments are issued by ILF, Inc.
What methods of payment are available?
Available payment methods include:
Epassporte - No fees apply. Requires a valid epassporte.com account.
Check - No fees apply. International affiliates will receive payment sent via USPS.
Wire Transfer - $30 Fee for Amounts Less Than $2,000 USD.
When do I receive payments for commissions earned?
Payments are issued automatically on a weekly basis to any affiliate whose commissions earned exceeds the minimum amount set in their account preferences. The default amount is $100 and the amount may not be set any lower than $100. Payouts for the previous period will be fulfilled no later than the Friday of every week, except on United States national holidays.
When are payments issued?
Payouts will be fulfilled on or prior to the Friday of every week, except on United States national holidays.
I haven't received payment. Who do I contact?
If you feel that your commissions due have exceeded your minimum payout amount (the default amount is set to $100) but have not received notice of payment, please send an email to support@fncash.com. Be sure to include your user name/email address.
Everything Else
Can I purchase products via my affiliate link for personal use?
We ask that you do not purchase products via your affiliate link for personal use or for resale. If you are interested in reselling our products via your website or store location, please contact wholesale@fleshlight.com for additional information.
Do you offer subaccounts?
We do not offer subaccounts, but you are able to create specific campaigns for each of your marketing endeavors.
Do you offer a webmaster referral program?
Not at this time. If you feel strongly that you can act as a source of new webmasters interested in promoting our network of websites, please contact us via email at support@FNCash.com.
Do you allow webmasters from my country?
Do I need to have an active website to be accepted by your program?
Yes. Applications which do not include an active URL which can be reviewed will not be accepted into our program.
I forgot my user name/password. What do I do?
If you've forgotten your user name, please contact us using the contact methods available here: www.fncash.com/support.php. If you've forgotten your password, visit www.fncash.com/forgotpasswd.php, type your user name/email address into the field provided and a new password will be issued to you via email.
I don't see an answer to my question. What should I do?
Use the contact methods available at www.fncash.com/support.php to contact our affiliate representatives.